View the Webcast Presentation on Microsoft Dynamics CRM (:60 min)

Conventional thinking about customer relationship management (CRM) usually focuses on enterprise-level “solutions” comprised of individual applications for sales, marketing, customer service, training, performance management and more—with its own user interface, standing isolated from all other CRM applications. Traditional thinking goes one step further to visualize a “solution” that’s difficult to manage, intimidating to use and expensive to maintain.

Today, you can help customers break free from these conventional thoughts about CRM and envision an all new way to enhance customer satisfaction and foster customer loyalty, while boosting employee productivity, streamlining management and lowering costs. Designed to integrate with the processes and technology customers already use, you can offer customers advanced CRM solutions from HP and Microsoft®. These integrated solutions are:

• Easy to implement – The comprehensive range of HP servers, storage, networking and Total Care products and services provides an efficient, reliable business technology platform to run Microsoft Dynamics CRM, with flexible configurations to let customers expand the CRM solution as their business grows. It’s the only solution they’ll need—whatever their needs may be.
• Easy to manage – Even better, HP integrated infrastructure and management tools make it simple to streamline deployment and administration.
• Quickly resolve performance bottlenecks with HP Insight Control Management Suite; It’s a quick and reliable way to configure server hardware to get the most out of the server infrastructure across its entire lifecycle.
• Enjoy reliable, affordable availability with HP ProLiant integrated Lights-Out technology for remote management and system health checks
• Create automated policies to easily adjust application environments and assign server, network and storage resources based on business needs; Your customers will streamline deployment and management throughout the CRM environment, resulting in better end-user support with less stress on IT.

Business opportunity for you

• Modular and expandable solution
• Familiar end-user environment
• Comprehensive customer information
• Flexible CRM environment
• Integrated infrastructure and management tools
• Industry-standard technology
• Customized guidance, service and support
• Financial flexibility

When you sell HP and Microsoft CRM solutions to your customers, you not only make the initial solution sale but you can also sell implementation services, handheld devices, thin clients, notebooks and laptops to support your customers’ growing computing needs.

You’ll find that CRM solutions from HP and Microsoft help increase your selling success:

• Leverage a proven solution – Microsoft Dynamics CRM on HP platforms is already being used by customers worldwide.
• Increase gross margins – by becoming your customers’ strategic advisor, leading to add-on sales
• Drive high customer satisfaction – by delivering a robust solution that works as promised

Target customer